store policy & order turnaround time

The Battenburg Lace Shop, Inc., DBA: Linen Whites

4313 252nd PL SE
Sammamish, WA 98020

Email: info@linenwhites.com

!! Extended Order Turnaround Time:

Please be advised that our office will be closed from December 24, 2022 through February 3, 2023 for our annual overseas trip. We will be accepting orders during this time, however, they will not be processed until our return back to the office on February 6, 2023. 

Orders received during this time (12/17/2022 - 2/3/2023) will have an extended order turnaround time of approx. 8 weeks to 10 weeks.  Rush Orders will be suspended until further notice.

We will be communicating via emails should you have any concerns about your order's estimated delivery date, it might take longer than normal in getting back to you as we are on our time off period.  

We sincerely thank you in advance for your patience and understanding and look forward to serving you throughout the coming new year.

Shipping:

Regular orders are shipped via UPS ground, shipping upgrades are available during check out to UPS 3 day or 2 day express. 

UPS Ground Shipping Charge:

Under $75.00---------------------$9.95
$75.01 to $100.00---------------$11.95
$100.01 and up-------------------$12.95

UPS 3 Day Select (UPS suspends guaranteed delivery date during Covid) (1 lb. & under)--------$15.95

UPS 2 Day (UPS suspends guaranteed delivery date during Covid (1 lb & under)--------$28.95

Please note that UPS 2 day or 3 day Express does not include order processing time, it is only a faster way to ship, takes 2 or 3 business days as transit not counting the ship date, during Covid 19, transit time may take extra days.

Sales Tax:

Applicable sales tax will be added for delivery to residents of Washington State.

Gift Wrapping:

We currently do not offer gift wrapping service.

Return Policy:

All personalized items cannot be returned or exchanged with the exception of personalization errors made on our end.

Please review ALL customization information carefully before you checkout.