store policy & standard order turnaround time

The Battenburg Lace Shop, Inc., DBA: Linen Whites

4313 252nd PL SE
Sammamish, WA 98029

Email: info@linenwhites.com

Current Order Turnaround Time:

Our standard order turnaround time is about 4 to 5 weeks, however, if you need your order sooner, please contact us in advance to confirm requested deadline, rush orders may require express shipping.

Shipping:

Regular orders are shipped via UPS ground, shipping upgrades are available during check out to UPS 3 day or 2 day express. 

UPS Ground Shipping Charge:

Under $75.00---------------------$9.95
$75.01 to $100.00---------------$11.95
$100.01 and up-------------------$12.95

UPS 3 Day Select (UPS suspends guaranteed delivery date during Covid) (1 lb. & under)--------$15.95

UPS 2 Day (UPS suspends guaranteed delivery date during Covid (1 lb & under)--------$28.95

Please note that UPS 2 day or 3 day Express does not include order processing time, it is only a faster way to ship, takes 2 or 3 business days as transit not counting the ship date, during Covid 19, transit time may take extra days.

Sales Tax:

Applicable sales tax will be added for delivery to residents of Washington State.

Gift Wrapping:

We currently do not offer gift wrapping service.

Return Policy:

All personalized items cannot be returned or exchanged with the exception of personalization errors made on our end.

Please review ALL customization information carefully before you checkout.