store policy

The Battenburg Lace Shop

DBA: Linen Whites, Bridal Handkerchiefs, thelaceshop.com


Linen Whites

4313 252nd PL SE
Issaquah, WA 98029

Phone 425.391.0888

Email: info@linenwhites.com

 

Products Turn Around Time

*Please note that our normal turn around time for ALL personalized orders is about 3 to 4 weeks, if you need your order sooner, please contact us prior to ordering to confirm your deadline.

Since majority of our orders are for special events: weddings, bridal showers, birthdays, etc., you are welcome and highly recommended to leave us a delivery deadline to assist us on getting the order to you on time, please note the deadline on the Cart page under "Delivery Deadline/Additional Notes" section.

 

 

Rush Orders

Rush personalized orders will require confirmation from us prior to ordering and it may also require express shipping.  Special arrangement may be made for rush order via UPS 2 day or 3 day express for an additional charge.

 

Shipping

Our regular orders are shipped via US Priority Mail or UPS 2 day or 3 day express. 

UPS Ground Shipping Charge:

Under $75.00---------------------$9.95
$75.01 to $100.00---------------$11.95
$100.01 and up-------------------$12.95

UPS 3 Day Select (not a guaranteed service) (1 lb. & under)--------$15.95

UPS 2 Day (not a guaranteed service) (1 lb & under)--------$28.95


Please note that UPS 2 day or 3 day Express does not include order processing time, it is only a faster way to ship, takes 2 or 3 business days as transit not counting the ship date, during Covid 19, transit time may take extra days.

 

Sales Tax

Applicable sales tax will be added for delivery to residents of Washington State.

 

Gift Wrapping

We currently do not offer gift wrapping service.

 

Return Policy

All personalized items cannot be returned or exchanged with the exception of personalization errors made on our end.

Please review ALL customization information carefully before you checkout.

 

Payment Options

We accept VISA, MASTER CARD, AMEX, DISCOVER & PAYPAL