store policy

The Battenburg Lace Shop, Inc., DBA: Linen Whites

4313 252nd PL SE
Sammamish, WA 98029

Phone 425.391.0888

Email: info@linenwhites.com

Order turnaround time:

Please note that our normal turn around time for ALL personalized orders is about 3 to 4 weeks with the exception of HOLIDAY 2021 ORDERS, please see below:

Holiday 2021 Ordering Cutoff Dates:

Last day to order personalized items for Christmas delivery via UPS Ground is: December 9, 2021

Last day to order personalized items for Christmas delivery via UPS 3 Day Select is: December 12, 2021

Last day to order personalized items for Christmas delivery via UPS 2 Day Express is: December 13, 2021

Please mark the order as Christmas Order on the Cart page in the "Delivery Deadline/Additional Notes" box.

If you need your order sooner, please contact us prior to ordering to confirm your deadline.

Since majority of our orders are for special events: weddings, bridal showers, birthdays, etc., you are welcome and highly recommended to leave us a delivery deadline to assist us on getting the order to you on time, please note the deadline on the Cart page under "Delivery Deadline/Additional Notes" section.

Rush Orders

Rush personalized orders will require confirmation from us prior to ordering and it may also require express shipping.  Special arrangement may be made for rush order via UPS 2 day or 3 day express for an additional charge.

Shipping:

Regular orders are shipped via UPS ground, shipping upgrades are available during check out to UPS 3 day or 2 day express. 

UPS Ground Shipping Charge:

Under $75.00---------------------$9.95
$75.01 to $100.00---------------$11.95
$100.01 and up-------------------$12.95

UPS 3 Day Select (UPS suspends guaranteed delivery date during Covid) (1 lb. & under)--------$15.95

UPS 2 Day (UPS suspends guaranteed delivery date during Covid (1 lb & under)--------$28.95

Please note that UPS 2 day or 3 day Express does not include order processing time, it is only a faster way to ship, takes 2 or 3 business days as transit not counting the ship date, during Covid 19, transit time may take extra days.

Sales Tax:

Applicable sales tax will be added for delivery to residents of Washington State.

Gift Wrapping:

We currently do not offer gift wrapping service.

Return Policy:

All personalized items cannot be returned or exchanged with the exception of personalization errors made on our end.

Please review ALL customization information carefully before you checkout.